Talk Liverpool - What you can expect from us

What you can expect from us

When making arrangements, you can expect us:

To talk to you about where and when your treatment sessions will take place.
To do our best to tell you before your treatment sessions if we need to cancel.
To give you telephone numbers so you can leave a message about your sessions at our office.
To give you details of organisations that you can contact in an emergency.
To arrange an interpreter if you do not speak English.
To take into account any needs you have when attending your treatment sessions.

To talk to you about your emotional health needs and to recommend the right treatment for you.
To offer you a treatment that has been shown to help people with your problem(s).
To talk to you about this type of treatment and how it may help you.
To tell you about other types of talking therapy treatments and how they could help you.
To tell you about different ways of helping other than talking therapy treatments.
To tell you about other organisations that can help and support you.

To provide you with a therapist who is trained and supervised in the type of therapy treatment you receive.
To talk to you about how many sessions we can give.
To offer you a professional relationship. This means your therapist is not allowed to have any relationship with you other than a professional one either during or after treatment.
To tell you if your therapist is in training.
To get your agreement if we ask you to take part in research.
To tell you when and why we would end treatment, such as times when your safety or the safety of others would be at risk.
To be open to your comments about the service you have been given and to explain how you can give routine feedback, raise concerns or make a complaint.

To keep the personal information you give to us private and, except in unusual situations, to not share this information with anyone else.
To tell you when your information would not be kept private, such as when someone is a danger to themselves or others, or when a child is at risk.
To tell you what information will be shared with others, and who this will be shared with, such as your doctor.
To tell you how notes about your treatment sessions are kept.